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Terms & Conditions is a site operated by

Vic’s Catering Supplies Ltd

We are registered in the United Kingdom under Company Number 07209882

Our registered office is:

Unit 6 Bailey Drive


Kent ME80PZ


Our main trading address is

Unit 6 Bailey Drive
Gillingham Business Park

Our VAT number is  890 0082 39 

By purchasing goods from us you enter a legally binding contract with us on the following terms. You should read and understand these terms because they affect your rights and liabilities.

These terms describe the basis for purchase by you and sale by us of the products described on this web site.

Your Status

By placing an order through our site, you warrant that:

    You are legally capable of entering into binding contracts;
    You are at least 18 years old;
    You are resident in the United Kingdom (mainland only); and
    You are accessing our site from the United Kingdom (mainland).

Definitions and Interpretation

In these terms the following words have the following meanings.


The contract for the sale and purchase of the Goods.

Delivery Area

We deliver to the south east.

Details of the order

The quantity, quality and description of the Goods will be those set out in your order (if accepted by us).  Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction. The Goods that can be ordered via our Web Site are available for sale outside the United Kingdom please call.

Any drawings, photographs, descriptions or advertising we issue, and any photographs, descriptions or illustrations contained on our site, are issued or published solely to provide you with an approximate idea of the Products they describe. They do not form part of the Contract between you and us or any other contract between you and use for the sale of the Products.

Postage and Packaging

Postage and Packaging is charged on all orders unless otherwise stated

Payment terms

We will charge your credit/debit card account for payment upon receipt of order unless delivery cannot be fulfilled within 30 days. Items with a lead-time greater than 30 days will be charged up to 7 days prior to despatch. We accept no liability if a delivery is delayed because you did not give us the right payment details. If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Contract or suspend any further deliveries to you. This does not affect any other rights we may have.  We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.


We will deliver the Goods to the address you specify for delivery in your order.  If payment is made by card goods must be sent to the address as shown on the cards statement.  It is important that this address is accurate. It is a condition that all orders despatched will require a signature on delivery. We will never leave items unless they have been signed for. We cannot accept any liability for any loss or damage to the Goods once they have been delivered and signed for. We will aim to deliver the Goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Risk and ownership

Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver.  You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full.

Returns/Options to cancel


You must return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.



Our Product(s) to you will be charged at the price displayed on the website. If however a Product(s) is priced incorrectly, we will inform you of the correct price before proceeding with the Contract.  We are under no obligation to provide Product(s) to you at the incorrect price.  All prices include VAT where appicable but exclude delivery costs, which will be added to the total amount due as set out in our delivery information page. 

Prices can change at any time but will not affect orders which have already been placed and accepted.


We aim to provide high quality products to our customers. Products are covered by the manufacturers guarantee. Although we aim to provide our customers with high quality products and takes all reasonable steps to ensure you are pleased with your purchase, unless otherwise stated our products are covered only by the manufacturer’s guarantee.

Matters out of our control

We will not be liable to you or in breach of the Contract for delay or failure to perform due to a cause beyond our reasonable control.


Please read our customer privacy policy, which explains how we will not pass on your details to any third party.

Governing law and jurisdiction

These terms will be governed by English law and any disputes will be resolved exclusively by the English Courts.

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